Home » Equipment » Services » Service, Parts and Repairs
benco-field-service

FIELD SERVICE
Let Benco Dental’s Expert Team Help You With Dental Equipment Repair and Machine Maintenance

You can be confident in our technician’s ability to get the job done right the first time. Out in the field, we have a wealth of knowledgeable service technicians that are only a phone call away. Our equipment support technicians each have their own van full of supplies and tools to get your office back up and running.

Get in touch today, and we’ll send a professional dental service technician to assist you!

SCHEDULE A REPAIR

When it comes to dental equipment repair, you can be confident in our technicians’ ability to get the job done right the first time.

If you need help from an expert dental service technician, reach out to Benco. We have a broad national team of Field Service Technicians covering all 48 states, each equipped with extensive manufacturer’s training. Our dental repair team utilizes the latest technology and tools to help dental offices fix and maintain their much-needed equipment, helping keep their practice running smoothly.

At Benco Dental, we care about establishing lasting relationships with our customers, and we treat each one like family. When you turn to us for dental equipment repair and maintenance, you can rest assured that we can handle anything you throw at us, whether it’s installation, troubleshooting, or repairs.

supporting-image-1

supporting-image-2

dental-machine-maintenance

Proper dental machine maintenance can allow dentist to avoid costly repairs, unnecessary downtime, and possible lost revenue.

This is why the team at Benco Dental shares maintenance knowledge with our customers, setting them up for tremendous success and less downtime for their practices.

Operating for 90 years in the dental equipment service business and 7,000 service calls each month on a national level, Benco Dental has determined a list of common items that are the most frequently called upon for dental equipment repair. A lot of these cases are simple repairs that can be accomplished by your staff with little difficulty.

To avoid disruptions in your operation, learn more about the everyday maintenance tactics you can use for your dental equipment and machines.

inhouserepair-image

IN-HOUSE REPAIRS
At our home office, we are factory-trained and certified to handle a wide array of small equipment repairs.

Whether it’s an under-performing handpiece, a leaky sterilizer, or a ripped, unsightly chair – you can rely on Benco Dental’s ThreeSixty Precision Repairs and Reupholstery team.

SCHEDULE A REPAIR

REUPHOLSTERY
Impress your patients for less.
Let Benco’s reupholstery team re-cover your dental chairs and stools with your choice of a wide variety of fabrics and colors. There’s no simpler, faster, and more cost-effective way to refresh your operatories.

  • Reupholster your dental chairs for a fraction of the cost of buying a replacement.
  • High-quality work with little or no downtime—you can have a “like new” look and feel for all of your upholstered equipment.
  • Choose from a wide color selection that will match all classic and modern color schemes.
  • All workmanship is covered for one full year.
  • Material is covered for six months of normal use.
  • While we reupholster your dental equipment, loaners for doctor’s and assistant’s stools are available upon request (subject to availability).

SMALL EQUIPMENT REPAIRS
Experts you can trust

Our comprehensive approach to repairs begins the moment you call us… and it doesn’t end until you’re completely satisfied with the results. Benco’s Equipment Support factory-trained technicians get your repairs done right the first time.

  • Most repairs are covered by our comprehensive 90-day limited warranty.
  • We offer an overhaul program that includes an extended warranty of up to one full year for select autoclave models.
  • Once received, repairs will be completed in five business days or less.
  • Work without interruption. Rental units are available upon request (subject to availability).

HANDPIECE REPAIRS
There’s no time for downtime.

When something in your office is in need of repair, we understand how critical it is to have a team you can depend on for fast and reliable service. That’s why Benco’s in-house repair team offers fast turnaround on precision repairs at prices you can afford.

  • Factory trained and certified technicians repair and test all handpieces based on the original manufacturer specifications.
  • We can repair cellular optics, LEDs, and couplers, replace head and body shells, and install new air and water lines.1
  • All qualifying invoices for in-house repair labor, overhauls, or reupholstery work earn BluChips.2
  • Free emailed shipping labels or next-day air pickups are standard with express returns.
  • 24-hour turnaround for non-estimate repairs.3
  • Complimentary upgrade to same-day turnaround is provided for Benco Select and Benco Select Elite Dental Alliance customers.
  • Manufacturer warranties are matched up to a full year.

1. Does not apply to all handpiece models. 2. Must be a Benco Select Member to earn BluChip rewards points. See your Friendly Benco Rep to join or for program details. 3. Factors out of ourcontrol are not covered under the 24-hour or same day handpiece turnaround guarantee including shipping delays, estimate requests, repair work performed at the factory and parts availability. Must be a Benco Select or Benco Select Elite Dental Alliance member to qualify for same-day turnaround.

HANDPIECE REPAIR OPTIONS
It’s all about options.
We make it easy for you. Choose between genuine Original Equipment Manufacturer (OEM) parts or non-OEM parts (new—never rebuilt). All handpieces are repaired and tested based on the original manufacturer’s specifications.

OPTIONSOEMNon-OEM
Genuine OEM—new, high quality turbine•
Non-OEM—new, high quality turbine•
Air and water lines flushed••
Handpiece cleaned and polished••
Replacement of worn/damaged o-rings and seals••
Handpiece lubricated (if needed)••
Complete testing—includes digital RPM and chuck retention testing••

DOWNLOAD REPAIR FORM AND PRICING

Schedule a Repair

  • Request Type
  • Contact Information
  • Equipment Information
If this is an emergency, please call 1-800-462-3626 . This form is for non-urgent requests only.

We will review and respond to your message as soon as possible during our regular business hours. Thank you for your understanding.

What type of equipment service, part(s) or evaluation do you need?

    Benco Account #:

    Service Type Request (Choose One): *

    Service Type Request (Choose One): *

    NEXT

    Contact Name: (Multiple names can be entered if applicable, separated with a comma)*

    Email Address: *
    Additional email addresses can be entered separated with a comma

    Office Name: *

    Office Phone Number: *

    Office Address: (Please enter full address) *

    Contact Phone Number (if different from office):

    Office Hours (Monday - Friday) *

    Completing on behalf of the customer?

    Benco associate requesting name:*

    Benco associate email:*

    Benco associate phone number:*

    Preferred Day or Next Available *

    Choose Date: *

    PO Number (if required)

    How many operatories are at the location? *

    Is this request confidential? (meaning it should not be discussed with the customer associates) *

    Should the completed report be sent to *

    Part Number(s): *
    (If part number unknown, please include photo(s) of part required.)

    Quantity *

    If Ordering Upholstery/Style & Color:

    BACKNEXT

    Equipment Type Information (Example: Compressor, Vacuum, Sterilizer, Handpiece and Ultrasonic cleaner, etc.) *

    Manufacturer Name, Make, Model Information: *

    Serial Number (if applicable): *

    File Upload:

    Detailed Description of Issue/s (All tasks needing attention, operatory number/s, nature of problem, etc.) *

    Detailed Description of Issue/s (All tasks needing attention, operatory number/s, nature of problem, etc.)

    BACK